Terms of Service

1. The agreement and the Service

Closepact ("the Service") is one system, sold as three modules that are subscribed to separately: Offert & e-signering (quotes and electronic signing), Schema & arbetsorder (scheduling, work orders and time reporting) and Fakturering & kundreskontra (invoicing and accounts receivable). By accessing or using the Service you agree to be bound by these terms. If you do not agree, do not use the Service.

2. Modules, billing and contract period

Each module is subscribed to separately, at the Start, Väx or Pro tier. A subscription is paid in advance, either yearly — twelve months of the listed monthly prices, invoiced for the year — or quarterly — three months of the listed prices plus 10 per cent, invoiced every three months. The contract period is the interval paid for. It renews automatically for a further period of the same length unless it is cancelled before the period ends, and the interval for the next renewal can be changed in the Service. Subscriptions entered into before yearly and quarterly billing was introduced keep monthly billing in advance at the listed prices until their interval is changed. A discount applies to the whole invoice from the second module (15 per cent) and the third (25 per cent). A module added during a period is charged for the remainder of that period. Metered usage — BankID signatures at 4.49 kr and SMS at 0.89 kr per unit — is billed per unit in arrears, on the invoice at the end of each billing period; usage during a free trial is not charged. Price changes are notified by email at least 30 days in advance and apply from the first renewal after that notice; a customer who does not accept a change may cancel before it applies. The free trial is 14 days per module, requires no payment card and ends by itself unless the module is bought. Capabilities listed as planned for a tier are not part of the subscription until they ship.

3. Acceptable use

You may not use the Service to send unsolicited messages, infringe intellectual property, host malicious code, or otherwise breach applicable law. A quote, a booking confirmation or an invoice shared through a public link is still covered by these terms, and so is anyone you invite to sign.

4. Your data

You own your content: customers and service addresses, quotes and signed documents, schedules, work orders and time records, invoices, payments and accounting exports. We process it to provide the Service. See our Privacy Policy and DPA for details.

5. Electronic signatures

The Service produces electronic signatures within the meaning of Article 25 of eIDAS. It does not produce advanced electronic signatures within the meaning of Article 26 or qualified electronic signatures (QES), and Closepact is not a qualified trust service provider. Where it is enabled for a document, the signer confirms a one-time code sent to their email address before signing. Signing order is enforced on the server, expiry is re-checked at the moment of signing, the SHA-256 fingerprint of the document is bound to the signing events, and the signer's IP address, user agent and timestamps are recorded in a sequenced, SHA-256 hash-chained trail. When every signer has signed, a completion certificate is issued to the parties. What evidential weight a signature carries is determined by applicable law and the circumstances, not by the Service. BankID signing and identification are built and are being activated, which requires Closepact's agreement with BankID; once active they are available on the Väx and Pro tiers of Offert & e-signering, and BankID signatures are billed per signature as set out in section 2. Until then, signing is the Article 25 electronic signature described above.

6. Tax and fee calculations

The Service calculates VAT per rate, ROT at 30 per cent and RUT at 50 per cent of labour including VAT, reminder fees and late-payment interest from what you enter. Responsibility for the accuracy of that input, and for what is filed with Skatteverket, remains yours. Two limits are stated plainly: the annual ROT and RUT ceiling per buyer is not deducted, because it depends on claims made by other companies that the Service cannot see; and the Service does not submit the claim — it builds Skatteverket's official ROT/RUT import file (schema V6) from paid invoices, which you import and sign with BankID in Skatteverket's e-service, as Skatteverket offers no API for submitting it. Late-payment interest has no default rate, because the Riksbank reference rate is reset twice a year; an organisation that has not configured a rate charges none.

7. Limitation of liability

Our liability is capped at the fees paid in the 12 months preceding the claim. Nothing in these terms limits liability that cannot be excluded by law.

8. Termination, retention and deletion

Either party may terminate for material breach on 30 days notice. Cancelling a module, or the whole subscription, takes effect at the end of the period already paid for — the year or the quarter — and no refund is given for the remainder of that period. Cancelling deletes nothing: the module stays usable to the end of the paid period, readable for 90 days after that, and is then archived — archiving closes access, it does not erase content. Deleting a user account is a separate act, requested in the Service with the account password, scheduled 14 days ahead and withdrawable at any time within those 14 days. Audit records are kept for the retention period the organisation sets in Settings → Security — 365 days by default, 30 days at the least and 3 650 at the most — and records past that period are removed, including for organisations that have already left.

9. Governing law

These terms are governed by the laws of Delaware, USA, without regard to conflict of law principles.